Software Development Engineer, Amazon Customer Service

Join Amazon Customer Service's technology organization as a Software Development Engineer working on horizontal systems services. This role focuses on developing and maintaining search and retrieval capabilities across the Global Content Store (GCS) and other content systems. You'll be working on optimizing content discoverability, implementing advanced search algorithms, and ensuring accurate query results for billions of monthly requests globally.

The position offers exciting opportunities to work with cutting-edge technologies, including Large Language Models (LLMs) and generative AI initiatives that are transforming customer service operations. You'll be responsible for developing solutions that support content indexing, content chunking, taxonomy management, and multilingual search functionalities.

As part of Amazon's Customer Service team, you'll contribute to making customer service experiences effortless for Amazon's global customer base. The team's mission is to anticipate, evaluate, prevent, and eliminate customer effort in supporting Amazon products and services. This involves setting knowledge strategy across various verticals including Retail, Digital, Shipping and Delivery Service, and Amazon Business.

The role combines technical expertise with strategic thinking to deliver seamless support experiences. You'll work in a dynamic environment where decisions are data-driven and collaboration with engineering, science, and product teams is essential. The position offers comprehensive benefits including medical, dental, and vision coverage, parental leave options, PTO, and a 401(k) plan.

This is an excellent opportunity for engineers who are passionate about solving complex problems with simple solutions and want to make an impact on a global scale. The role offers significant growth potential and the chance to work with innovative technologies while serving millions of customers worldwide.