Software Development Engineer, Amazon Customer Service

Amazon's Worldwide Defect Elimination (WWDE) team within Customer Service is seeking a Software Development Engineer to join their Voice of Customer (VoC) team. This role focuses on building Amazon's flagship suite of VoC products that connect thousands of internal employees with customer experience data and insights. The team leverages ML models and GenAI to transform billions of customer interactions into actionable insights.

The position involves working on sophisticated systems that process high volumes of customer feedback data, implementing machine learning solutions, and building scalable distributed systems. You'll be part of a team that's expanding GenAI capabilities, improving defect detection, and enhancing customer feedback analysis tools.

The role offers competitive compensation ranging from $129,300 to $223,600 based on location, plus equity and comprehensive benefits. You'll work with cutting-edge technologies including ML, NLP, and LLMs while contributing to systems that directly impact Amazon's customer experience.

This is an excellent opportunity for engineers passionate about large-scale distributed systems and machine learning applications. You'll be working on projects that directly influence how Amazon understands and improves customer experience across its global platform. The role combines technical challenges with business impact, requiring both strong engineering skills and the ability to collaborate with cross-functional teams.