Software Development Engineer, Amazon Device Observability & Troubleshooting Team

Amazon Device Observability & Troubleshooting Team is seeking a Software Development Engineer to join their mission of ensuring delightful customer experiences through swift, precise, and privacy-compliant device monitoring and issue resolution. The team transforms vast device data into actionable insights driving product stability and customer satisfaction. They provide comprehensive solutions across the observability lifecycle, including crash management, data ingestion, analytics dashboards, and troubleshooting interfaces.

As an SDE, you'll lead architecture and development of core features, influencing strategy and best practices. The role requires exceptional technical expertise, strong CS fundamentals, and experience with large-scale distributed systems. You'll work in a fast-paced environment, collaborating with cross-functional teams to deliver high-quality solutions.

The team builds technology for high-quality troubleshooting experiences, ensures device stability, and proactively identifies critical issues using health and customer journey data. This is an opportunity to work on challenging technical problems while directly impacting customer experience across Amazon's device ecosystem.

The ideal candidate combines technical excellence with strong communication skills, thrives in a fast-paced environment, and has proven success delivering complex systems. You'll join a team focused on innovation and customer-centric solutions, with opportunities to mentor others and shape the future of Amazon's device observability infrastructure.