Software Development Engineer, Concessions Abuse Prevention

Amazon's Concessions Abuse Prevention (CAP) team is seeking a Software Development Engineer to enhance and secure Amazon's customer service processes. This role focuses on developing innovative solutions to maintain exceptional customer experience while protecting Amazon's business from potential misuse. You'll be working with cutting-edge technologies including Java, JavaScript/TypeScript, and AWS to build sophisticated systems that balance customer satisfaction with business protection.

The position offers a collaborative environment where you'll work with experienced Amazonians to design and implement solutions for complex problems. You'll be part of a team that values mentorship, code quality, and professional growth. The role includes an on-call rotation (typically one week every six weeks) with a focus on building fault-tolerant solutions.

As a member of the CAP team, you'll contribute to creating differentiated processes for customer service interactions, helping maintain Amazon's reputation as Earth's most customer-centric company. The compensation package is competitive, ranging from $129,300 to $223,600 based on location, plus additional benefits including medical coverage, 401(k), and parental leave.

The ideal candidate should be enthusiastic, empathetic, curious, and reliable, with at least 3 years of professional software development experience. You'll have the opportunity to make fundamental changes in the industry while working with a supportive team that prioritizes continuous learning and growth. Amazon values diversity and welcomes candidates from all backgrounds who are passionate about building systems that serve millions of customers worldwide.