Software Development Engineer, Customer Engagement Technology

Amazon's Customer Engagement Technology (CET) team is seeking a Software Development Engineer to drive innovation in customer service through AI and machine learning. This role focuses on building and maintaining conversational AI systems that leverage Large Language Models (LLMs) to transform customer service experiences. You'll work on developing multi-modal, multi-turn dialogue systems that handle customer issues at scale across multiple languages.

The position involves creating sophisticated inference infrastructure for chatbots, implementing deployment pipelines, and designing ML services that orchestrate multiple models for coherent customer interactions. You'll be responsible for integrating retrieval-augmented generation systems and maintaining robust observability mechanisms.

As part of Amazon's customer service technology team, you'll collaborate with cross-functional teams including Product Managers, UX designers, and Applied Scientists to deliver high-quality conversational AI experiences. The role requires expertise in real-time inference services, LLM optimization, and production-grade ML systems.

This is an excellent opportunity for engineers passionate about applying cutting-edge AI technology to solve real-world customer service challenges. You'll work in an innovative environment that values customer obsession and technical excellence, with access to Amazon's world-class benefits package including medical coverage, 401(k), and parental leave options.

The position offers competitive compensation ranging from $129,300 to $223,600 based on location and experience, plus additional benefits and equity opportunities. Join a team that's pushing the boundaries of AI technology to revolutionize customer service at global scale.