Software Development Engineer, Customer Engagement Technology

Join Amazon's Customer Service (CS) Technology organization as a Software Development Engineer on the advanced platform services engineering team. This role focuses on developing and maintaining search and retrieval capabilities across the Global Content Store (GCS) and diverse content sets. The team's mission is to optimize content discoverability, implement advanced search algorithms, and ensure accurate query results across billions of monthly requests globally.

The position offers an exciting opportunity to work on pioneering Large Language Models (LLMs) and Generative AI initiatives that are reshaping the call center industry. You'll be part of a team that supports content indexing, content chunking, taxonomy management, and multilingual search functionalities, enabling seamless access to support the content management lifecycle for both customer self-service and associate systems.

As a Software Development Engineer, you'll tackle algorithmically complex challenges, working on both front-end and back-end services that scale to meet customer needs. The role requires strong technical skills, collaborative abilities, and innovative thinking to create Earth's best customer service solutions through automation.

The compensation package is comprehensive, including a base salary range of $129,300 to $223,600 depending on location, plus potential equity, sign-on payments, and full benefits. You'll be working with a team dedicated to creating automated solutions that help customers resolve issues quickly and efficiently, while also supporting Customer Service Agent (CSA) facing automation products influenced by Gen-AI.

This is an excellent opportunity for someone passionate about developing innovative solutions, designing highly distributed systems that scale, and building for the future of customer service technology.