Software Development Engineer, Customer Engagement Technology

Amazon's Customer Engagement Technologies (CET) department is at the forefront of innovation in customer service technology. As a Software Development Engineer in CET, you'll be working on strategic projects to enhance Amazon's customer service operations through self-service features, automation, CRM, and contact center infrastructure. The role involves building next-generation routing systems powered by Generative AI and Machine Learning, managing one of the world's largest customer service organizations.

You'll be part of a team that creates earth's best customer service solutions, focusing on empowering customers through automated issue resolution. The position offers the opportunity to work with cutting-edge technologies in a large distributed computing environment, collaborating with experienced Amazonians across different disciplines.

Your daily responsibilities will include coding complex features, architecting scalable solutions, and coordinating with Product, UX, and Operations partners. You'll work in an agile environment, using SCRUM and test-driven development methodologies, while managing multiple projects simultaneously.

The role offers competitive compensation ranging from $129,300 to $223,600 based on location, plus equity and comprehensive benefits. You'll be part of Amazon's culture of innovation and customer obsession, working on projects that directly impact millions of customers worldwide.

This is an excellent opportunity for engineers passionate about building large-scale systems, interested in AI/ML technologies, and committed to delivering exceptional customer service solutions. You'll have the chance to influence both technical and product decisions while working with some of the most advanced technologies in customer service automation.