Software Development Engineer, Customer Experience and Business Trends

Amazon's Customer Experience and Business Trends (CXBT) organization is seeking a Software Development Engineer to enhance AWS customer experience through service performance improvements. This role focuses on developing a complex multi-cloud framework for performance benchmarking across AWS services, particularly in Storage and Networking. The position involves building and maintaining infrastructure for executing, analyzing, and reporting on performance benchmarks that influence product decisions at the highest levels of AWS leadership.

The role requires strong software development skills with expertise in distributed systems performance and statistics. You'll work with Python, containers, and AWS services to create tools for investigating performance bottlenecks. The position demands both technical depth and the ability to communicate findings effectively across different organizational levels.

As part of the CXBT organization, you'll join a diverse team dedicated to understanding and improving customer experience globally. The team includes various technical and business professionals working across multiple AWS services. Your work will directly impact AWS service performance and customer satisfaction through data-driven analysis and recommendations.

The compensation package includes a competitive base salary ranging from $129,300 to $223,600 depending on location, plus equity, sign-on payments, and comprehensive benefits. This is an opportunity to work on critical infrastructure that influences AWS service development while collaborating with teams across the organization to drive technical excellence and customer satisfaction.

The role offers significant visibility and impact, with regular presentations to AWS leadership and the opportunity to shape the performance and reliability of one of the world's largest cloud platforms. You'll be expected to demonstrate strong ownership, technical rigor, and the ability to work effectively in a fast-paced environment while maintaining high standards of objectivity and analytical thinking.