Software Development Engineer, Customer Service

Join Amazon's Device, Digital and Alexa Support (D2AS) technology organization as a Software Development Engineer working on cutting-edge solutions for digital and device customers. This role offers an exciting opportunity to work with Large Language Models (LLMs) and generative AI initiatives while solving complex problems with simple solutions. You'll be developing both front-end and back-end services that scale seamlessly to meet customer needs.

The D2AS team is dedicated to making digital experiences effortless for customers through strategic thinking, technology expertise, and customer experience best practices. We focus on anticipating, evaluating, preventing, and eliminating customer effort by providing seamless support experiences across Amazon's digital products.

As an SDE, you'll collaborate with cross-functional teams, work on highly distributed systems, and contribute to groundbreaking AI initiatives. The role combines technical excellence with customer-focused innovation, offering the chance to impact millions of users while working with cutting-edge technologies.

The position offers competitive compensation ranging from $129,300 to $223,600 based on location, plus comprehensive benefits including medical, dental, vision coverage, 401(k), and parental leave options. This is an excellent opportunity for engineers passionate about creating innovative solutions while making a significant impact on customer experience at a global scale.

The ideal candidate will have strong software development experience, system design capabilities, and a track record of delivering scalable solutions. You'll be joining a team that values collaboration, innovation, and customer obsession while working on technologies that shape the future of digital customer service.