Software Development Engineer, Customer Service

Join Amazon's Device, Digital and Alexa Support (D2AS) technology organization as a Software Development Engineer working on innovative support experiences for Amazon's devices and digital products. You'll be building software for the Amazon Echo, Amazon Fire, and Amazon mobile apps, helping millions of customers worldwide. The role involves creating intelligent self-service solutions and enabling the tech-support organization with tools and technology.

As part of the Help & Feedback team, you'll own crucial components of Amazon's companion apps and devices, including Alexa, Prime Video, Amazon Music, Kindle Reader, Fire Tablets, FireTVs and the Echo family of devices. Your work will directly impact customers globally, providing assistance across multiple languages and platforms.

The ideal candidate will demonstrate industry-leading technical abilities, strong problem-solving skills, and passion for smart home devices. You'll work in an agile environment, collaborating with cross-functional teams to deliver innovative solutions. The role offers opportunities to mentor other engineers and shape engineering best practices while focusing on customer-centric solutions.

Amazon offers comprehensive benefits including medical, dental, and vision coverage, parental leave options, and a 401(k) plan. The company values diversity and welcomes candidates from all backgrounds, even if they don't match every qualification exactly. This position offers the chance to make a significant impact on Amazon's customer support technology while working with cutting-edge devices and platforms.