Software Development Engineer II, Amazon Customer Service

Amazon's Customer Service organization is seeking experienced software development engineers to join their Product and Tech team. This role focuses on expanding the software engineering team to drive automation and defect reduction for customers. As an SDE II, you'll be responsible for delivering technical changes across various projects including WhatsApp notifications, Your Orders, Progress Tracker, and Returns systems. The position offers unique opportunities to work with global teams in an away team model.

The role is based in Amazon's Customer Service Technology division, which is central to Amazon's vision of being Earth's most customer-centric company. You'll be working on building and implementing innovative solutions that directly impact customer experience and address root causes of customer service defects. The position requires strong technical expertise in software development and system architecture.

This is an excellent opportunity for engineers who want to make a significant impact on Amazon's customer service infrastructure while working with cutting-edge technologies. You'll be part of a team that values innovation, technical excellence, and customer obsession. The role offers exposure to large-scale systems and the chance to work on projects that affect millions of customers globally.

The ideal candidate will bring strong software development experience, system design capabilities, and a passion for solving complex technical problems. You'll be working in a fast-paced environment where you can grow your technical and leadership skills while contributing to meaningful customer-facing solutions.