Software Development Engineer II, Amazon Customer Service

Amazon's Customer Service (CS) organization is seeking experienced software development engineers to expand its team focused on automation and defect reduction for customers. As a Software Development Engineer II in the Amazon Stores Customer Service (ASCS) Product and Tech team, you'll be at the forefront of building innovative solutions that directly impact customer experience. The role involves working on diverse projects ranging from implementing automation for image and media analysis to developing new communication systems including Email, Push, and SMS notifications.

Working within a global team structure, you'll collaborate with technical teams worldwide using an away team model, providing extensive exposure to various aspects of Amazon's technology stack. The position offers unique opportunities to demonstrate leadership through Amazon's core principles: bias for action, invention and simplification, maintaining highest standards, and delivering results.

The CS department represents the heart of Amazon's customer-centric vision, working to make Amazon the Earth's most customer-focused company. In this role, you'll be instrumental in developing and implementing technical solutions that enhance customer service delivery and reduce defects, directly contributing to customer satisfaction and operational efficiency.

This position offers the chance to work on meaningful projects that have direct customer impact while collaborating with talented engineers across the globe. You'll be expected to take ownership of technical initiatives, drive innovation, and maintain high standards in all aspects of software development. The role provides excellent opportunities for professional growth while working on systems that serve millions of customers worldwide.