Software Development Engineer II- Amazon Customer Service

Amazon Customer Service Technology is seeking talented Software Development Engineers passionate about creating customer-obsessed solutions that impact millions of customers globally. This role focuses on developing innovative solutions using state-of-the-art technologies including machine learning, large language models, and artificial intelligence to reduce customer effort and deliver frictionless experiences.

As a Software Development Engineer II, you'll be responsible for designing and implementing scalable software solutions that optimize customer service experiences. You'll work with core technologies including Java and Linux, leveraging AWS services and cloud infrastructure in a microservices architecture. The role involves collaborating with product managers and stakeholders to identify customer pain points and architect solutions that transcend organizational boundaries.

The position offers competitive compensation ranging from $129,300 to $223,600 based on location and experience, plus additional benefits. You'll be part of a team dedicated to preserving customer trust while building scalable solutions that empower Customer Service Associates to treat every customer as a friend.

Key responsibilities include leading technical initiatives, building data-driven systems, maintaining monitoring solutions, and mentoring junior engineers. You'll participate in the full software development lifecycle, including coding standards, code reviews, source control management, build processes, testing, and operations.

This is an excellent opportunity for experienced developers who want to make a significant impact on customer service technology at a global scale. The role combines technical leadership with hands-on development, requiring both strong engineering skills and a customer-obsessed mindset.