Software Development Engineer II- Amazon Customer Service

Amazon Customer Service Technology is seeking talented Software Development Engineers passionate about creating customer-obsessed solutions impacting millions globally. This role focuses on developing innovative solutions using state-of-the-art technologies including machine learning, large language models, and artificial intelligence to enhance customer service experiences.

As a Software Development Engineer II, you'll be responsible for designing and implementing scalable systems that empower Customer Service Associates (CSAs) while protecting customer data. The role involves working with core technologies like Java, Linux, and AWS services in a distributed systems environment. You'll collaborate with product managers and stakeholders to identify and solve customer pain points, while maintaining high standards of technical excellence.

The position offers competitive compensation ranging from $129,300 to $223,600 based on location and experience, plus additional benefits. You'll be part of a team that values customer obsession, technical innovation, and mentorship, working on systems that directly impact millions of customer interactions.

Key responsibilities include developing high-performance software solutions, leading technical initiatives, implementing monitoring systems, and participating in on-call rotations. The role requires strong technical skills, experience with distributed systems, and a commitment to maintaining high availability and reliability standards.

This is an excellent opportunity for experienced engineers who want to make a significant impact on customer service technology while working with cutting-edge tools and technologies at one of the world's leading tech companies. You'll have the chance to mentor others, drive technical excellence, and help shape the future of Amazon's customer service experience.