Software Development Engineer II, Amazon Customer Service

Amazon's Customer Service organization is seeking experienced software development engineers to join their Product and Tech team. This role focuses on expanding the software engineering team to drive automation and defect reduction for customers. As an SDE II, you'll be responsible for delivering technical changes across various projects including WhatsApp notifications, Your Orders, Progress Tracker, and Returns systems. The position offers unique opportunities to work with global teams in an away team model.

The role is part of Amazon's Customer Service Technology division, which is central to Amazon's vision of being Earth's most customer-centric company. You'll be working on innovative solutions to improve customer experience and address root causes of customer service issues. The position requires strong technical skills and experience in software development, with opportunities to work on large-scale systems that impact millions of customers globally.

This is an excellent opportunity for engineers who want to make a direct impact on customer experience at one of the world's largest e-commerce platforms. You'll be working in a dynamic environment that values innovation, technical excellence, and customer obsession. The role offers exposure to various aspects of Amazon's customer service technology stack and the chance to work with cutting-edge technologies while solving complex technical challenges.