Software Development Engineer II, Amazon Customer Service

Amazon's Customer Service (CS) organization is seeking experienced software development engineers to expand its team focused on automation and defect reduction for customers. As part of the Amazon Stores Customer Service (ASCS) Product and Tech team, you'll work on innovative projects ranging from image and media analysis automation to notification systems across email, push, and SMS channels. The role offers extensive opportunities to collaborate with global technical teams through an away team model.

The position combines technical leadership with hands-on development, requiring strong bias for action, innovation, and maintaining high standards. You'll be instrumental in building solutions that directly impact Amazon's customer experience, working at the heart of Amazon's customer-centric mission.

This role is perfect for engineers who thrive in a fast-paced environment and are passionate about creating customer-focused solutions. You'll gain broad exposure to various technical domains while working with teams across the globe. The position offers the unique opportunity to work within Amazon's core customer service organization, directly contributing to the company's mission of being Earth's most customer-centric company.

As an SDE II, you'll be expected to take ownership of technical projects, mentor junior team members, and drive technical decisions that impact millions of customers. The role combines the excitement of a startup-like environment with the resources and scale of Amazon, offering unique challenges and opportunities for professional growth.