Software Development Engineer II, Amazon Customer Service

Amazon Customer Service Technology is seeking talented Software Development Engineers passionate about creating customer-obsessed solutions that impact millions of customers globally. As part of our engineering teams, you will develop innovative solutions leveraging state-of-the-art technologies including machine learning, large language models, and artificial intelligence to reduce customer effort and deliver frictionless experiences. The role focuses on preserving customer trust while protecting customer data and building scalable solutions that empower Customer Service Associates (CSAs).

You will be responsible for designing and developing high-performance software solutions, leading technical initiatives, and building systems that enable data-driven decision making. The position requires collaboration with product managers and stakeholders to identify customer pain points and architect solutions that transcend organizational boundaries. You'll also be involved in developing monitoring systems, mentoring junior engineers, and participating in on-call rotations to ensure high system availability.

The role offers competitive compensation ranging from $129,300 to $223,600 based on geographic location, plus equity, sign-on payments, and comprehensive benefits. This is an excellent opportunity for experienced developers who want to make a significant impact on customer service technology while working with cutting-edge technologies at one of the world's leading tech companies.