Software Development Engineer II, CXBT & Amazon CS

Amazon is seeking a Software Development Engineer II to join their Customer Service Technology team. This role offers an exciting opportunity to work on large-scale systems that power Amazon's global customer service operations. You'll be working with cutting-edge technologies including AI and ML to improve customer service experiences for millions of users worldwide.

The position involves both backend and potentially full-stack development, focusing on building scalable solutions that enhance Amazon's customer service capabilities. You'll be part of a team that develops cloud-based contact center products used by thousands of Customer Service Associates globally, handling millions of customer conversations.

As an SDE II, you'll have the opportunity to design and implement critical systems, mentor junior engineers, and work closely with product managers and business stakeholders. The role offers significant technical challenges in building highly available, scalable services while maintaining Amazon's high standards for operational excellence.

The team values work-life balance and fosters an inclusive culture where diverse perspectives are celebrated. You'll have access to Amazon's comprehensive benefits package, including competitive compensation, health coverage, and equity. The position offers excellent career growth opportunities within one of the world's leading technology companies.

Key technologies include cloud computing, AI/ML for conversational interfaces, and modern development practices. You'll be working in an agile environment that encourages innovation and experimentation while adhering to Amazon's leadership principles of customer obsession and high standards.

This role is perfect for experienced engineers who are passionate about building large-scale systems, have strong technical design skills, and want to make a direct impact on Amazon's customer service experience. The position offers the chance to work on meaningful projects while developing your career in a supportive, dynamic environment.