Software Development Engineer III, Amazon Customer Service

Amazon's Customer Service organization is seeking a Senior Software Development Engineer to join their expanding software engineering team. This role focuses on driving automation and defect reduction initiatives to enhance customer experience. As part of the Amazon Stores Customer Service (ASCS) Product and Tech team, you'll lead technical implementations across a diverse project portfolio, including innovative solutions for image/media analysis and customer communications systems.

The ideal candidate combines technical excellence with strong leadership abilities, working with globally distributed engineering and business teams. You'll be responsible for mentoring team members, driving architectural decisions, and ensuring operational excellence in all deliverables. The role requires someone who can think strategically about long-term system impacts while delivering practical solutions for immediate customer needs.

Amazon, as Earth's most customer-centric company, provides an environment where you'll work with cutting-edge technologies and tackle complex technical challenges. You'll have the opportunity to influence the direction of customer service technology while working in a culture that values analytical thinking, team collaboration, and continuous improvement.

The position offers the chance to work on significant technical projects that directly impact millions of Amazon customers worldwide, while growing your career in one of the world's leading technology companies. You'll be part of a team that values both technical expertise and leadership skills, with opportunities to mentor others and shape the future of customer service technology.