Software Development Engineer III, Amazon Customer Service

Amazon's Customer Service organization is seeking an experienced Software Development Engineer III to join their technology team. This role sits at the intersection of customer service excellence and technical innovation, focusing on driving automation and defect reduction initiatives that directly impact Amazon's global customer base.

The position offers an opportunity to work within the Amazon Stores Customer Service (ASCS) Product and Tech team, where you'll be responsible for delivering technical changes from a robust project roadmap. As a senior engineer, you'll be expected to demonstrate strong analytical capabilities, solving complex problems with data-driven approaches and implementing statistical methods for rational decision-making.

Leadership is a crucial aspect of this role - you'll mentor team members, foster innovation, and maintain high standards for software design and implementation. The ideal candidate combines technical expertise with strong communication skills, able to articulate complex technical concepts to non-technical audiences while driving operational excellence across the team.

Working in a global environment, you'll collaborate with engineering and business teams distributed worldwide, contributing to Amazon's mission of being Earth's most customer-centric company. The role requires expertise in scalable system design using Amazon and AWS tooling, and a proven track record in leading software architecture decisions.

This position offers the opportunity to make a significant impact on Amazon's customer service technology landscape, working on systems that affect millions of customers globally. You'll be part of a team that values innovation, technical excellence, and customer obsession, while having the chance to mentor and grow other engineers in their careers.

The role is based in Hyderabad, India, and requires 6+ years of professional software development experience. You'll be working in an environment that encourages creative problem-solving while maintaining a focus on delivering measurable results. This is an excellent opportunity for a senior engineer looking to make a significant impact at scale while working with cutting-edge technology and talented teams.