Software Support Engineer
Description For Software Support Engineer
Join Amazon's Digital Media Technology group as a Software Support Engineer, where you'll be at the forefront of digital media delivery and presentation. This role is part of a shared services organization providing multi-faceted application engineering services to multiple Digital product development teams, including Amazon Kindle, Digital Video, Audio, Music, Audible, and Digital Text products. You'll work with smart technical and business professionals, handling multiple product lines while analyzing common threads to solve complex problems. The role involves developing tools, troubleshooting platform issues, interfacing with content providers, and managing software deployments. You'll need strong technical skills, quick learning ability, and excellent problem-solving capabilities. This position offers the opportunity to work on cutting-edge digital media technologies while providing critical support to Amazon's digital product ecosystem.
Responsibilities For Software Support Engineer
- Provide first level of support for tickets filed in Audible
- Provide engineering support of incoming tickets, including extensive troubleshooting and debugging
- Work on maintenance of coding projects in Perl, shell scripts, web technologies, and Java based projects
- Read and understand complex application code and make code fixes to resolve support issues
- Software deployment support in staging and production environments
- Develop tools to aid operations and maintenance
- System and Support status reporting
- Ownership of one or more Digital products or components
- Customer notification and workflow co-ordination
- Work with Audible engineering team for handing-off or taking over active support issues
Requirements For Software Support Engineer
- Bachelor's degree in Computer Science or a related field
- 4+ years of overall development/technical support experience
- 4+ years of experience to troubleshoot and identify the root cause of issues in complex technical system
- Experience in Perl or shell scripts, web services, web application development
- Development Experience in Python/Ruby/NodeJS/C/Java or open source based technologies
- Experience in UNIX/Linux operating system and tools
- Strong communication skills
- Experience in handling high severity incident management calls
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