Software Support Engineer

Join Amazon's Digital Media Technology group as a Software Support Engineer and be part of a team that's revolutionizing digital media delivery and presentation. This role sits within the Software Support Engineering organization, a shared services team providing multi-faceted application engineering services to multiple Digital product development teams.

You'll be working on Amazon's exciting digital products portfolio including Kindle, Digital Video, Audio, Music, Audible, and Digital Text products. The role combines hands-on technical support with development work, requiring both strong troubleshooting skills and coding abilities. You'll be responsible for first-level support of Audible's systems, developing tools and scripts to improve operational efficiency, and maintaining various applications built with technologies ranging from Perl and shell scripts to Java.

This position offers unique exposure to multiple product lines while allowing you to identify common patterns and solutions across different challenges. You'll interface with content acquisition teams, content providers, operations, and technical teams to ensure smooth content publishing and delivery according to service level agreements. The role requires quick learning ability and comfort with handling multiple concurrent tasks.

Key aspects of the role include troubleshooting complex enterprise applications, developing and maintaining code in various languages, supporting software deployments, and ensuring service level agreements are met. You'll have the opportunity to work with cutting-edge digital media technologies while collaborating with highly skilled technical and business professionals.

The ideal candidate will combine technical expertise with strong problem-solving abilities and excellent communication skills. This role offers great potential for growth and learning in the digital media space while working with some of Amazon's most innovative products.