Software Support Engineer

Join Amazon's Digital Media Technology group, where innovation meets digital media delivery. As a Software Support Engineer in the Digital Media Technology team, you'll be part of building and maintaining Amazon's diverse digital products including Kindle, Digital Video, Audio, Music, Audible, and Digital Text platforms. The role combines technical troubleshooting, development, and operational support across multiple product lines.

You'll work within Software Support Engineering, a shared services organization providing multi-faceted application engineering services. Your responsibilities will span from first-line support for Audible tickets to developing tools and scripts that improve operational efficiency. The position requires strong technical skills in various programming languages, particularly Perl, shell scripting, and Java, along with deep understanding of web technologies and UNIX/Linux systems.

The ideal candidate thrives in a fast-paced environment, demonstrates excellent problem-solving abilities, and can quickly adapt to new technologies. You'll collaborate with content acquisition teams, content providers, operations, and technical teams to ensure seamless content publishing and delivery. This role offers the opportunity to work with cutting-edge digital media technologies while contributing to Amazon's mission of customer obsession.

The position offers growth opportunities through ownership of digital products/components and the chance to work with some of the brightest minds in digital media technology. If you're passionate about technical problem-solving, enjoy working across multiple product lines, and want to be at the forefront of digital media innovation, this role at Amazon could be your next career step.