Software Support Engineer, Devices Support Engineering

Amazon's Device Support Engineering (DSE) team, part of Device Services and Security (DS2), is seeking a Software Support Engineer to provide critical support for Amazon's device business. This role combines technical troubleshooting with customer service excellence, focusing on Amazon's consumer devices like Fire TV, Kindle, and Echo. You'll be responsible for first-level engineering support, debugging complex issues, and developing tools to improve support efficiency. The position requires strong technical skills, the ability to understand complex application code, and excellent communication abilities for coordinating with global teams. Working in Zapopan, Mexico, you'll be part of a team that ensures Amazon's device ecosystem runs smoothly, handling everything from customer escalations to platform service issues. This role offers the opportunity to work with cutting-edge technology while directly impacting millions of customers' experiences with Amazon devices. The ideal candidate combines technical expertise with strong problem-solving abilities and can thrive in a fast-paced environment where learning and adaptation are constant requirements.