Software Support Engineer III, Amazon Music

Join Amazon Music, where innovation meets scale in the world of music streaming technology. As a Software Support Engineer III, you'll be part of an agile team working on cutting-edge consumer-facing products that reach millions of users worldwide. The role combines technical support with development, focusing on maintaining and improving Amazon Music's distributed systems that span across music apps, web player, and voice-forward audio engagement on mobile and Amazon Echo devices.

You'll work in an environment that combines the resources of a Fortune-500 company with the dynamic atmosphere of a start-up. The team is dedicated to building a personalized, curated, and seamless music experience, helping customers discover both emerging artists and established musicians. The systems you'll support are distributed on a large scale, powering Amazon Music's offerings across multiple countries.

This position offers a unique opportunity to impact product features, shape new directions in music streaming, and enhance customer engagement. You'll be responsible for critical infrastructure support, troubleshooting complex systems, and developing tools for operational efficiency. The role requires both technical expertise and operational excellence, as you'll be working with various technologies including Java, Unix/Linux, and AWS.

Working at Amazon Music means being part of a team that's constantly innovating to deliver music to customers in new and exciting ways. You'll collaborate with talented engineers, participate in the deployment and maintenance of critical systems, and have the opportunity to contribute to the technical growth of the support team.