Sr. Market Research Manager, JP Consumer Intelligence and UX

Are you interested in inventing the most customer centric experience for JP customers together with us at Amazon? Come join us! We are looking for a highly motivated, curious, and passionate Senior Customer Market Insights Manager to make Amazon JP the ultimate shopping and more destination for customers in Japan and provide the best-in-class customer experience with attractive engaging programs with our internal talented stakeholders.

The Sr. Customer Market Insight Manager role plays a critical role in realising our missions, it is like a in-house business consultant with customer analysis speciality. Areas of responsibility include identifying and prioritising top business problems to solve through research. It is essential to translate the customer insights from Quantitative and Qualitative customer data into actionable next steps and engage with various marketing or product teams to further improve/accelerate our programs.

Key job responsibilities:

• Work closely with cross-functional teams to identify impactful and actionable research questions.
• Prioritize research studies based on analysis of customer problem/opportunity and business goals.
• Manage agencies to execute researches and produce insights.
• Identify the best methodology (qualitative and/or quantitative) based on questions, timeline and resourcing.
• Own the research process, including designing, scheduling, organizing, and executing studies.
• Perform thorough data analysis to create insightful and actionable findings.
• Present findings and recommendations to stakeholders and senior leadership.
• Enable effective decision making by retrieving and aggregating data from multiple sources.
• Champion the "voice of the customer" in our business decision making.
• Work closely with Business Intelligence Engineer/Data Scientist at Consumer Intelligence.
• Proactively learn and share best practices, both within Japan and worldwide.

About the team: Japan Consumer Intelligence and UX org is part of the Japan Prime and Customer Marketing. It is a team of Customer Insights researchers, UX Designers and Developers, and Product Managers and Marketing Managers. We advocate for JP consumers' needs and champion actions that make meaningful and noticeable differences in customer experiences.