Sr. Ops Engineer, Deployment & Ramp, MSP CX, Mechatronics & Sustainable Packaging Customer Experience

In the Mechatronics & Sustainable Packaging Customer Experience organization, we work backwards from customer needs and represent their voice through the entire products' lifecycle. This senior operations engineering role focuses on overseeing multiple products and programs in deploying MSP solutions. The position requires coordinating and executing installation, commissioning, and performance ramp-up of products in the field.

As a Sr. Ops Engineer, you'll be responsible for driving continuous improvement in deployment cycle time and engineering design improvements. The role demands strong relationship-building skills and the ability to capture customer feedback. You'll manage complex cross-functional projects, influence deployment strategies, and own program execution across multiple sites.

The position is part of the MSP CX team that validates, deploys, and supports MSP solutions globally. Working across three pillars: Quality Assurance, Deployment & Ramp-up, and Support, you'll ensure maximum solution readiness and customer satisfaction. The role requires extensive travel (75% domestic, 5% international) and involves projects ranging from days to several months.

Key responsibilities include managing project plans, owning tactical planning for complex installations, developing program strategies, and maintaining strong communication across business teams. You'll work with cutting-edge automation technology while ensuring safe, efficient, and high-quality deployments.

The role offers competitive compensation ($107,600 - $177,900 based on location) plus equity and benefits. Join Amazon's dynamic growth journey in automation and sustainable packaging, making a direct impact on operational excellence and customer satisfaction.