Sr. Software Engineer (ML & Decision Systems), Customer eXperience Impressions (CXI)

Amazon's Customer eXperience Impressions (CXI) team is seeking a Senior Software Engineer to develop sophisticated machine learning-driven decision systems. This role focuses on detecting defects in the Amazon shopping experience and implementing automated interventions. As part of Supply Chain Optimization Technology (SCOT), you'll work with large-scale data pipelines and real-time ML systems that analyze customer behavior throughout the shopping journey. The position requires expertise in feature engineering, model development, and inference optimization.

You'll collaborate with Scientists to research customer behavior patterns, develop defect detection models, and design experiments for validation. The role demands proficiency in integrating ML models into high-performance distributed systems while ensuring low-latency execution at Amazon's scale. You'll be responsible for optimizing feature stores, implementing online learning mechanisms, and creating architectures that dynamically adapt intervention strategies.

Working in the intersection of customer experience and supply chain optimization, you'll have the opportunity to directly impact Amazon's customer satisfaction and business metrics. The role involves regular interaction with senior leaders and requires excellent communication skills. You'll also contribute to Amazon's ML community by sharing best practices and mentoring other engineers.

The position offers competitive compensation ranging from $151,300 to $261,500 per year, depending on location, plus equity and comprehensive benefits. This is a unique opportunity to work on cutting-edge ML applications that directly influence Amazon's customer experience and business outcomes.