Support Engineer

Amazon Business is seeking a Support Engineer to join their Integration Support Operations team. This role is part of Amazon's rapidly expanding $25 billion global B2B business, focusing on innovative purchasing and procurement solutions. The position involves providing technical support for enterprise-scale customers using Amazon Business Integration technologies.

The ideal candidate will combine technical expertise in Enterprise Resource Planning (ERP), eProcurement integrations, Single Sign-On systems, and REST API based integrations with strong customer service skills. You'll work at the intersection of technology and business, helping customers integrate their e-procurement systems with Amazon Business while ensuring access to a broader selection of products and sellers.

Key responsibilities include managing complex enterprise systems, handling high-severity incidents, becoming an expert in Amazon Business Integration Technologies, and working closely with product teams to improve services. You'll act as a trusted advisor to partners and serve as a technical communication bridge between external developers and internal product teams.

This role offers an opportunity to be part of a growing support organization where you'll influence the strategic direction of integration solutions and contribute to large-scale projects. You'll need to demonstrate strong analytical skills, technical breadth, and excellent communication abilities to succeed in this position.

The position is based in Hyderabad, India, and requires at least 2 years of relevant experience in software development or technical support. This is an excellent opportunity for someone who wants to combine technical expertise with customer service in a fast-paced, innovative environment at one of the world's leading technology companies.