Support Engineer 3, Customer Returns

Join Amazon's Worldwide Returns, ReCommerce & Sustainability team (WWRR&S), an innovative organization dedicated to 'making zero happen' through their '4 Zeros' mission: zero defects, zero cost of returns, zero product waste, and net zero carbon. As a Support Engineer 3, you'll be part of a team that manages the lifecycle of returned and damaged products, leveraging machine learning, automation, and innovative solutions to optimize re-use and sustainability.

The role combines technical troubleshooting, software development, and operational excellence. You'll work on developing automation tools, managing deployments, and ensuring system reliability. The position offers a balance of operational tasks and development work, making it ideal for those with strong technical skills who want to impact customer experience and environmental sustainability.

WWRR&S is backed by strong leadership committed to operational excellence while maintaining work-life balance. The team offers substantial career growth opportunities within an established group that drives incredible customer, business, and environmental impact. You'll be part of Amazon's commitment to the Climate Pledge while working on groundbreaking products and operational excellence initiatives.

This role is perfect for candidates with strong troubleshooting abilities, technical expertise, and excellent communication skills. You'll work with distributed systems, web services, and modern programming languages to create solutions that benefit customers while supporting Amazon's sustainability goals.