Support Engineer, Amazon Luna, Luna DevX

Amazon Luna, Amazon's cloud gaming service, is seeking a Support Engineer to join their DevX team in sunny Irvine, California. This role combines technical support and software development, focusing on building and maintaining mission-critical software used by Amazon customers.

As a Support Engineer, you'll be at the intersection of customer support and technical implementation, directly impacting customer experience through your solutions. The role requires strong troubleshooting abilities, programming skills, and the capability to develop automated monitoring solutions. You'll be responsible for diagnosing and fixing software issues, creating automated tools, and maintaining technical configurations.

The position offers significant growth potential, with opportunities to take on increasingly complex technical challenges. You'll work closely with development and QA teams, contributing to process improvements and automation initiatives. The role requires someone who can work independently while collaborating effectively with various stakeholders.

Located in Irvine, California, you'll enjoy an excellent work environment with great weather, proximity to beaches, and access to excellent schools. The compensation is competitive, ranging from $81,400 to $182,000 based on location and experience, plus comprehensive benefits.

This role is perfect for someone who combines technical expertise with problem-solving skills and has a passion for gaming technology. You'll be part of Amazon Luna's growing platform, working on cutting-edge cloud gaming technology while helping shape the future of gaming experiences.

The ideal candidate should be comfortable with modern programming languages, have strong debugging skills, and be able to thrive in a fast-paced environment. Experience with technical support and software development is crucial, as is the ability to create and maintain documentation and standard operating procedures.