Support Engineer, Appstore Software Excellence

Amazon's Appstore Platform services team is seeking a Support Engineer to join their Software Excellence team. This role is crucial in maintaining highly available, mission-critical services that handle a large volume of transactions and directly impact customer experience. The team's vision focuses on addressing customer issues promptly while reducing operational costs.

The position involves working on service migration to new infrastructure, improving capacity management, and implementing best practices. You'll collaborate with senior engineers to design and develop new setups while maintaining existing systems. This role is perfect for someone who enjoys solving complex problems with innovative technology and wants to work on industry-defining projects.

As part of Amazon's Appstore team, you'll help enable the customer and developer flywheel on devices, making it easy for developers to launch and manage their apps on Amazon platforms. The team works across various technologies, from device software to high-scale services and developer tools, supporting platforms like Fire TV, Fire Tablets, and mobile devices.

The ideal candidate should be passionate about building and maintaining software systems while being comfortable managing ambiguity in a fast-paced environment. You'll be part of a team that measures development cycles in weeks, not years, and directly influences millions of customers, sellers, and products worldwide.

This role offers the opportunity to work with cutting-edge technology, solve complex business challenges, and see the direct impact of your work. You'll be joining a team that values innovation, customer obsession, and technical excellence, making it an ideal position for someone looking to grow their career in software engineering while working on meaningful projects at scale.