Support Engineer, Audible

At Audible, a subsidiary of Amazon and the leading producer of audio storytelling, we're seeking a Support Engineer to join our growing team. This role combines technical expertise with customer focus, requiring 2+ years of industry experience in programming or technical support.

The position involves becoming a subject matter expert for various services, where you'll work closely with development teams to provide critical support and improve service delivery. You'll be responsible for understanding complex application code, making approved fixes, and driving issues to resolution. The role requires strong debugging skills and familiarity with Java programming and Linux operating systems.

As a Support Engineer, you'll contribute to creating and improving support documentation, mentor other team members, and develop tools to enhance operational efficiency. You'll also be involved in code deployments and creating metrics to measure support success.

This is an excellent opportunity for someone who combines technical skills with strong communication abilities, as you'll be working with both technical and business audiences. The role offers the chance to impact millions of customers worldwide while working for a company that values creativity, inclusion, and innovation.

Audible's mission focuses on transforming lives through the power of storytelling, working with leading creators to produce and share audio content with global listeners. The company maintains an entrepreneurial spirit and is committed to building equitable communities.

The position offers the opportunity to grow your career while contributing to Audible's unique "Activate Caring" culture. You'll be part of a team that values both technical excellence and customer satisfaction, working on platforms that deliver audio content to millions of users globally.