Support Engineer, AVM, AWS Security

Amazon's AWS Vulnerability Management (AVM) organization is seeking a Support Engineer to join their team in Austin, TX. This role is crucial in managing the end-to-end software vulnerability lifecycle across AWS. The position focuses on facilitating the remediation of vulnerabilities in 3rd party libraries, frameworks, and runtimes.

The ideal candidate will have a strong technical background in software development lifecycle and security. They will work directly with AWS service teams, partner security teams, and administrative teams to identify opportunities to improve security posture. The role involves applying advanced troubleshooting techniques, providing solutions for service teams on vulnerability remediation, and finding ways to improve and automate existing services.

Key responsibilities include working with AWS internal services through various contact channels, applying advanced troubleshooting techniques, improving and automating services, and providing escalation support. The position requires a "lifelong learner" mentality, strong communication skills, and the ability to work independently while collaborating effectively with teams.

Amazon Security offers opportunities to work on cutting-edge security issues across cloud services, IoT, identity management, mobile devices, and virtualization at massive scale. The team values diverse experiences and provides ongoing DEI events and learning experiences. Career growth is supported through knowledge-sharing, training, and various professional development resources.

The role offers competitive benefits including medical, dental, and vision insurance, flexible work hours, and a strong emphasis on work-life harmony. Join a team that's central to maintaining customer trust and delivering secure customer experiences across all of Amazon's products and services.