Support Engineer

Join Amazon Business, a rapidly expanding $25 billion global enterprise transforming B2B commerce. As a Support Engineer, you'll be part of the Integration Support Operations team, providing crucial technical support for enterprise customers using Amazon Business Integration technologies. The role combines technical expertise in ERP, eProcurement integrations, SSO systems, and REST APIs with strong customer service skills.

You'll work at the intersection of technology and business, helping customers integrate their e-procurement systems with Amazon Business while ensuring access to a broad selection of products and sellers. This position requires mastery of analytical, communication, and leadership skills, as you'll be managing complex enterprise systems and high-severity incidents independently.

Key responsibilities include becoming an expert in Amazon Business Integration Technologies, working closely with product teams, influencing technical direction, and acting as a trusted advisor to partners. You'll also serve as a technical communication bridge between external developers and internal product teams.

The role offers opportunities to contribute to large-scale projects, develop business cases for process improvements, and drive strategic initiatives. You'll work in a dynamic environment that values innovation, customer obsession, and technical excellence. This position involves 24x7 shift rotation coverage, requiring flexibility and commitment to customer support.

The ideal candidate combines technical depth with strong interpersonal skills, can work independently, and has experience with enterprise systems integration. You'll be joining a team that's essential to Amazon Business's mission of reimagining B2B purchasing and procurement worldwide.