Support Engineer, CoSS

The Compliance Shared Services (CoSS) organization at Amazon is seeking a Support Engineer to join their SPIDER (Streamlining Planning, Deployment and Post-Release) team. This role is crucial in managing the technical infrastructure and tools that proactively identify and resolve issues impacting Selling Partners. The position combines engineering development support, customer service enhancement, and business decision-making support through data analysis.

As a Support Engineer, you'll be part of a world-class team that blends systems and software engineering expertise. The role requires strong technical troubleshooting skills, experience with Python scripting, and the ability to work effectively in a fast-paced environment. You'll be responsible for diagnosing production issues, performing root cause analysis, and improving operational processes.

The ideal candidate should have a strong background in technical support or software engineering support, with excellent communication skills and a metrics-driven approach. You'll work on enhancing support processes, managing day-to-day operations, and developing custom tools to improve efficiency. This role offers the opportunity to work with cutting-edge technology while making a significant impact on Amazon's seller compliance infrastructure.

Working at Amazon means joining a company that values innovation, customer obsession, and operational excellence. You'll have the chance to work with diverse teams, tackle challenging technical problems, and contribute to the evolution of Amazon's compliance systems. The role offers growth opportunities and the chance to work with some of the best minds in the industry while supporting critical business operations.