Support Engineer, CoSS

The Compliance Shared Services (CoSS) organization at Amazon is seeking a Support Engineer to join their SPIDER (Streamlining Planning, Deployment and Post-Release) team. This role is crucial in managing the technical infrastructure and tools that proactively identify and resolve issues impacting Selling Partners. The position combines engineering development support, customer service enhancement, and business decision-making support through data analysis.

As a Support Engineer, you'll be part of a world-class team that blends systems and software engineering expertise. The role requires someone who can handle challenging responsibilities, maintain a metrics-focused approach, and demonstrate strong customer focus in a fast-paced environment. You'll be responsible for diagnosing and resolving production software issues, performing root cause analysis, and ensuring timely support through effective ticket management.

The ideal candidate should have experience in Python or shell scripting, strong troubleshooting abilities, and excellent communication skills. You'll work on enhancing process and service improvements, monitoring operational efficiency, and driving smaller-scope development projects. The role offers opportunities to contribute to a comprehensive knowledge base and collaborate with cross-functional teams to improve operational excellence.

Amazon offers a dynamic work environment with opportunities for growth and learning. The company's culture is built on leadership principles that emphasize customer obsession, ownership, and innovation. Working at Amazon means being part of a global team that's constantly pushing boundaries and solving complex technical challenges at scale.

This position is based in Iasi, Romania, and offers the chance to work with cutting-edge technologies while supporting Amazon's vast seller compliance infrastructure. If you're passionate about technical problem-solving, have a strong operational mindset, and want to make a significant impact on Amazon's global compliance systems, this role presents an excellent opportunity for career growth.