Support Engineer, Data for Autonomous Aircraft (DA2), Prime Air

At Prime Air, we're working on the future. We are seeking a Support Engineer for our SJO Data for Autonomous Aircraft (DA2) team to support day-to-day labeling operations and act as the "bridge" between our team and other development/support engineering teams within Prime Air. The ideal candidate must be detail-oriented, have good verbal and written communication skills, strong organizational skills, able to juggle multiple tasks at once, work independently, and maintain professionalism under pressure.

Key responsibilities include:

• Tracking and managing onsite and Prime Air assets
• Directing internal and external service provider engagements
• Working with other IT teams on high and medium incident events
• Participating in process development and implementation
• Providing ticket-based, walk-up, and remote support
• Becoming a subject matter expert on labeling tools
• Owning support activities for different labeling workstreams
• Contributing to support documentation
• Creating and interpreting metrics for support success
• Writing simple and efficient tools to improve operational efficiency

The role offers an opportunity to work in a fast-paced, start-up-like environment within a world-class team, surrounded by people passionate about drone technology. You'll be applying state-of-the-art technologies to solve extreme-scale real-world challenges and provide visible benefits to end-users.

Required qualifications:

• 2+ years of technical support or 1+ years of software development experience
• Knowledge of computer science fundamentals
• High school diploma or equivalent
• 2+ years of corporate setting Windows, Mac, or Linux operating systems support experience
• 2+ years of PC repair, troubleshooting, deployment, and liquidation experience
• Fluency in both English & Spanish

Preferred qualifications:

• Bachelor's degree in computer science, engineering, or related field
• Experience with Java, Python, C++, Linux, TypeScript, React, GraphQL, and AWS
• Proficiency in Microsoft Excel and database management systems
• Exceptional communication and presentation skills
• Industry experience in programming and/or technical support roles
• Experience in troubleshooting and debugging technical systems

This position offers an exciting opportunity to work on cutting-edge technology in the field of autonomous aircraft and contribute to the future of delivery systems.