Support Engineer, Device OS

Amazon Lab126 is seeking a Support Engineer for their Core Device OS team, focusing on critical OS components, pipelines, services, tools, and application development frameworks. This role is part of the innovative team behind popular consumer electronics like Kindle, Fire tablets, Fire TV, Amazon Echo, and Amazon Show. The position requires strong technical abilities in troubleshooting, debugging, and coding primarily in C++ and Python.

The Support Engineer will be responsible for handling first-level support issues, working with production services, and maintaining critical systems. Key responsibilities include managing Jiras and tickets, conducting extensive troubleshooting, developing automation tools, and building monitoring solutions. The role requires collaboration with remote development teams in Sunnyvale and the ability to quickly learn and adapt to new challenges.

This is an excellent opportunity for someone with strong technical support or development background who wants to work on cutting-edge consumer electronics. The position offers exposure to various Amazon device products and the chance to work with complex systems at scale. The ideal candidate will combine technical expertise with strong problem-solving abilities and be able to work effectively with remote teams.

Lab126's history of innovation, starting with the Kindle and expanding to groundbreaking devices like Amazon Echo, demonstrates the impact and scope of projects you'll be involved with. As part of the Amazon Devices group, you'll contribute to creating unique Amazon experiences that connect customers with both digital and physical products.