Support Engineer, Digital and Emerging Payments

The Amazon Digital and Emerging Payments Team (DEP) is seeking a talented Support Engineer to help deliver the best payment experience in the world. This role combines technical support and software development, focusing on supporting Amazon's Mexico Payments Products. The position requires strong troubleshooting skills and the ability to work with various programming languages including Java and Python.

The role offers an exciting opportunity to influence and drive growth in the payments area, working with distributed systems and AWS technologies. As a Support Engineer, you'll lead support engineering teams, identify innovation opportunities, mentor junior engineers, and maintain team productivity through automation and process refinement.

Key responsibilities include handling technical support tickets, developing maintenance tools, managing deployments, and coordinating with development teams. The ideal candidate will have experience with enterprise-level applications, distributed systems, and a strong background in technical support or software development.

This position is perfect for someone who is customer-obsessed, enjoys solving complex technical problems, and wants to be part of building the future of digital payments at Amazon. You'll work with cutting-edge payment technologies while ensuring system reliability and customer satisfaction.

The role offers the opportunity to work with a global team, handle critical payment systems, and contribute to the continuous improvement of Amazon's payment infrastructure. If you're passionate about payments, technology, and customer service, this role provides an excellent opportunity to make a significant impact in a rapidly growing area.