Support Engineer, Digital and Emerging Payments

The Amazon Digital and Emerging Payments Team (DEP) is seeking a talented Support Engineer to help deliver the best payment experience in the world. This role focuses on supporting Amazon's Mexico Payments Products and offers exciting challenges to influence and drive growth in the payments area. The position combines technical support with development work, requiring skills in Java, Python, and AWS technologies.

As a Support Engineer, you'll lead support engineering teams, identify innovation opportunities based on ticket patterns, and mentor junior engineers. You'll be responsible for troubleshooting complex issues, developing automation tools, and maintaining high productivity through process refinement. The role involves working with distributed systems, handling customer support tickets, and ensuring seamless payment processing even during service disruptions.

This is an excellent opportunity to join a growing team that's focused on revolutionizing payment experiences. You'll work with cutting-edge payment technologies, contribute to large-scale systems, and have direct impact on customer satisfaction. The position offers a blend of technical challenge and leadership opportunity, making it ideal for engineers who enjoy both hands-on technical work and mentoring others.

The role requires strong technical skills in Unix environments, modern programming languages, and enterprise-scale applications. Knowledge of web services, distributed systems, and payment processing is valuable. You'll be part of Amazon's culture of innovation, working in a fast-paced environment where customer obsession drives everything we do.