Support Engineer, Fulfillment Optimization

Amazon is seeking a DevOps Engineer to join their Fulfillment Optimization teams, focusing on the critical mission of delivering millions of packages to customers worldwide. This role combines technical support and development responsibilities, making it perfect for engineers who enjoy problem-solving and system optimization.

The position involves working with high-volume applications that handle millions of requests per second and make business recommendations impacting billions of dollars annually. You'll be part of a team that's essential to Amazon's supply chain efficiency, working on systems that promise, plan, and execute deliveries while maintaining exceptional customer experience.

As a DevOps Engineer, you'll be responsible for troubleshooting issues, managing tickets, monitoring security vulnerabilities, and automating processes. The role requires strong technical skills, excellent communication abilities, and the capability to work independently while maintaining professionalism under pressure.

The position offers the opportunity to work with cutting-edge technology in a fast-paced environment, where your solutions will directly impact customer experience. You'll be part of Amazon's Supply Chain Optimization Technologies team, working on systems that are crucial to the company's global operations.

The ideal candidate should be detail-oriented, possess superior verbal and written communication skills, and be able to juggle multiple tasks effectively. This role requires participation in a 12x7 oncall rotation, making it suitable for those comfortable with flexible scheduling and emergency response duties.

This is an excellent opportunity for someone with a background in software development or technical support who wants to make a significant impact on one of the world's largest e-commerce operations. You'll be working with a team that values innovation, customer obsession, and technical excellence.