Support Engineer II

Perfect Order Experience (POE) Team at Amazon is seeking a passionate, results-oriented Support Engineer II to join their Seller Compliance space. This role combines software engineering support with customer service excellence, requiring expertise in troubleshooting, development, and operational support. The position involves working with a world-class engineering team, providing comprehensive technical support, developing automation solutions, and maintaining critical systems.

The role encompasses multiple facets including engineering development support (root cause analysis, code fixes), customer support self-service (tools development), and business decision-making support (data mining, report generation, scripting). You'll be working with technologies like Ruby, Rails, Java, Python, and AWS infrastructure.

As a Support Engineer II, you'll be responsible for diagnosing complex production issues, implementing automation solutions, managing deployments, and ensuring system reliability. The position requires strong technical skills combined with excellent communication abilities to coordinate with cross-functional teams.

This is an excellent opportunity for someone with 2+ years of experience who wants to work at the intersection of development and operations, making a direct impact on Amazon's seller ecosystem. You'll be part of a team that values operational excellence, customer focus, and continuous improvement.

The role offers the chance to work with cutting-edge technologies while solving complex technical challenges in a fast-paced environment. You'll be contributing to the success of Amazon's global marketplace while developing your skills in both software development and operational support.