Support Engineer II

Alexa Shopping Operations is seeking a Support Engineer II to join their team focused on dataset generation and annotations. This role is crucial in enhancing customer experience across shopping features, devices, and locales. The team works on handling annotations for training, measuring, and improving AI and Large Language Models (LLMs), enabling Amazon to deliver superior shopping experiences worldwide.

As a Support Engineer II, you'll be responsible for becoming a subject matter expert on various services, providing technical support, and working closely with development teams. You'll need to understand complex application code, make approved fixes, and contribute to the creation of support documentation and tools. The role involves mentoring other engineers, participating in deployments, and helping develop operational policies.

The position requires strong technical support experience and knowledge of AWS, making it ideal for someone who wants to work at the intersection of AI, shopping technology, and customer experience. You'll be part of Amazon's mission to empower LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories.

This role offers an opportunity to shape the future of shopping experiences for customers worldwide while working with cutting-edge AI and LLM technologies. You'll be based in Chennai, India, working with Amazon's Alexa Experience team, where you'll contribute to the operational excellence of shopping features and services.