Support Engineer II, Device OS, Device OS

The Amazon Device OS team is seeking talented Support Engineers to join their dynamic environment focused on device quality and reliability. This role combines technical support expertise with software engineering skills to ensure Amazon's devices meet the highest standards of performance. As a Support Engineer II, you'll be at the forefront of defect triaging and resolution, working closely with testing teams to identify, analyze, and resolve technical issues across Amazon's device ecosystem.

The position offers unique opportunities to work with cutting-edge technology while developing expertise in Amazon's device infrastructure. You'll be responsible for providing critical support services, conducting deep technical analysis, and contributing to the improvement of support processes and tools. The role requires strong technical abilities combined with excellent communication skills to effectively collaborate with development teams, QA stakeholders, and fellow Support Engineers.

This is an ideal opportunity for someone who enjoys solving complex technical problems and wants to grow their career in a fast-paced, innovative environment. You'll have the chance to work with Amazon's latest devices while developing valuable skills in technical support, software development, and systems analysis. The role offers significant opportunities for professional growth and the chance to make a meaningful impact on Amazon's device ecosystem.

The position requires a blend of technical expertise and soft skills, including strong analytical abilities, excellent communication, and a dedication to continuous improvement. You'll be expected to show ownership of issues, make sound technical decisions, and contribute to the team's overall success through process improvements and knowledge sharing.