Support Engineer II, Payments Acceptance and Experience Tech

Amazon's Payments Acceptance and Experience Tech team is seeking a Support Engineer II to join their dynamic team. This role is part of Amazon's rekindle program and focuses on building world-class Payments CX while reducing payment costs.

The position offers a unique blend of technical troubleshooting and customer service, working directly with Amazon's payment gateway systems. You'll collaborate with product teams and platform developers to maintain and improve services and performance. The team operates with a data-driven approach, utilizing various analytics and visualization tools to understand complex systems.

As a Support Engineer II, you'll be responsible for:

• Deep technical troubleshooting of payment systems
• Developing tools and automation solutions
• Implementing fixes for internally developed code (Python and JAVA)
• Improving operational excellence and system readiness
• Working with global customers from startups to Fortune 500 companies
• Contributing to monitoring and process improvements

The role requires strong technical skills in Unix systems and software development or technical support experience. You'll be part of a team that values continuous learning, customer focus, and technical excellence. The position offers opportunities to work with modern Cloud infrastructure and contribute to building some of the world's best payment services.

This is an excellent opportunity for someone who enjoys solving complex technical problems, wants to work with a variety of customers, and is passionate about improving customer experience through technical solutions. The team culture emphasizes accountability, continuous improvement, and collaborative problem-solving.

Join Amazon's Payments team to make history in the payments technology space while working with industry-leading professionals who are committed to mentorship and technical excellence.