Support Engineer II, Payments Acceptance and Experience Tech

Amazon's Payments Acceptance and Experience Tech team is seeking a Support Engineer II to help build world-class payment experiences while reducing costs. This role combines technical support with development work, focusing on maintaining and improving services and performance. The position requires deep technical understanding and troubleshooting abilities, working directly with product teams and platform developers.

The role involves heavy use of data-driven analytics and visualization to understand complex systems. Team members need strong customer focus and urgency in problem-solving. The position offers opportunities for both deep domain expertise and incident management. You'll work with industry-leading payment gateway technology while collaborating across organizations to improve efficiency.

As a Support Engineer II, you'll be responsible for advanced troubleshooting, tool development, automation solutions, and software maintenance. The role requires expertise in Python and Java development, along with strong Unix/Linux skills. You'll help improve monitoring systems and processes to enhance availability, scalability, and reliability.

This position is part of Amazon's rekindle program and offers the chance to work with a team that values continuous learning and improvement. The ideal candidate will bring cloud infrastructure knowledge, programming expertise, and operational experience, supported by robust backend systems and mature processes.

The role combines technical support excellence with software development, making it an unique opportunity for engineers who want to impact both customer experience and system reliability. You'll be joining a growing team focused on building best-in-class payment services while maintaining high standards of operational excellence.