Support Engineer II, Perfect order experience

Perfect Order Experience (POE) Team at Amazon is seeking a passionate, results-oriented Support Engineer II to enhance their Seller Compliance operations. This role combines software engineering support with customer service excellence, requiring expertise in root cause analysis, code fixes, and tools development. The position involves working with a world-class engineering team, providing technical support across multiple products and platforms while developing automation solutions and maintaining critical systems.

The role demands strong technical abilities in software troubleshooting, development, and system operations, particularly in AWS environments. You'll be responsible for diagnosing complex production issues, implementing monitoring solutions, and developing operational tools using languages like Ruby, Rails, Java, and Python. The position emphasizes both technical excellence and collaborative teamwork, requiring effective communication and knowledge sharing across teams.

This is an excellent opportunity for engineers who want to impact Amazon's seller ecosystem while working with cutting-edge technologies. The role offers significant growth potential, combining hands-on technical work with operational leadership. You'll be part of a team that values metrics-driven results, customer focus, and continuous improvement in a fast-paced environment.

The position is based in Bengaluru, India, and requires 2+ years of relevant experience. You'll be working with Amazon's world-class infrastructure and tools, contributing to the success of one of the world's largest e-commerce platforms. This role is perfect for someone who enjoys solving complex technical challenges while directly impacting business operations and customer experience.