Support Engineer - II, Perfect Order Experience

Amazon is a global technology and e-commerce company that leads in online retail, cloud computing, and artificial intelligence.
Backend
Mid-Level Software Engineer
In-Person
5,000+ Employees
3+ years of experience
Enterprise SaaS

Description For Support Engineer - II, Perfect Order Experience

Perfect Order Experience (POE) Team at Amazon is seeking a passionate, results-oriented Support Engineer to join their dynamic team focused on Seller Compliance. This role combines technical expertise with operational excellence, requiring both software engineering and support capabilities. The position offers an opportunity to work with world-class engineers in a fast-paced environment, handling multiple products and platforms.

As a Support Engineer II, you'll be responsible for engineering development support, including root cause analysis and code fixes, while also contributing to customer support self-service through tools development. The role involves working with various technologies including Ruby, Rails, Java, Python, and shell scripting, as well as managing AWS infrastructure.

The ideal candidate will bring 3+ years of experience in software development, CI/CD, virtualization, and database administration. You'll be part of a team that values technical excellence, customer focus, and operational efficiency. This position offers the chance to work on challenging problems, drive process improvements, and make a significant impact on Amazon's seller compliance systems.

Working at Amazon means being part of a company that's constantly innovating and pushing boundaries. You'll have access to cutting-edge technologies and the opportunity to work with some of the best minds in technology. The role offers a blend of technical challenge and business impact, making it perfect for engineers who want to grow their careers in a supportive, fast-paced environment.

If you're passionate about solving complex technical problems, enjoy working in a collaborative environment, and want to make a real impact on Amazon's global marketplace, this role offers the perfect opportunity to advance your career while working on meaningful projects that affect millions of sellers and customers worldwide.

Last updated 6 hours ago

Responsibilities For Support Engineer - II, Perfect Order Experience

  • Diagnose and resolve complex production software issues across multiple products and services
  • Perform comprehensive troubleshooting and root cause analysis
  • Develop and implement operational tools and automation solutions
  • Maintain and configure software systems in staging and production environments
  • Design and implement monitoring solutions
  • Manage software deployments and support infrastructure in AWS
  • Coordinate support issue handoffs within the team
  • Develop and contribute to team knowledge base
  • Take ownership of digital products or system components

Requirements For Support Engineer - II, Perfect Order Experience

Java
Python
Ruby
  • 3+ years of continuous integration and continuous delivery (CI/CD) experience
  • 3+ years of software development with object oriented language experience
  • 3+ years of virtualization, orchestration and cloud computing experience
  • 3+ years of database administration experience
  • 3+ years of information security and compliance experience
  • Bachelor's degree in computer science or equivalent, or 3+ years of technical support experience

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