Support Engineer II, TSE Operations Product Team

Amazon's Trustworthy Shopping Experience (TSE) team is seeking a Support Engineer II to join their Operations Product Team. This role combines software development and operational support, focusing on automation and process improvement. You'll be responsible for developing and maintaining self-service software products called Paramount workflows, working at the intersection of operations and technology.

The position offers an opportunity to work with cutting-edge technology while directly impacting customer and seller experiences in Amazon's Marketplace. You'll collaborate with cross-functional teams including Software Engineering, Data Science, Product Management, and Operations to drive improvements that influence Amazon's bottom line.

As a Support Engineer, you'll be responsible for analyzing operational processes, designing solutions, and implementing improvements using modern programming languages and tools. The role requires both technical expertise and strong communication skills, as you'll work with various stakeholders to gather requirements and deliver solutions.

The TSE team's mission is to ensure customers can shop with confidence on Amazon by eliminating catalog defects, ensuring policy compliance, verifying seller reliability, guaranteeing product authenticity, and protecting customers through the A-to-z Guarantee. This role is perfect for someone who combines technical skills with a passion for improving customer experience and operational efficiency.

Key technologies and skills involved include Java, Python, web services, distributed systems, and potentially AWS. You'll be working on medium to large-scale projects that directly impact Amazon's marketplace operations, making this an excellent opportunity for someone who wants to work at the intersection of technology and business operations.